Archives: Reviews
“Very polite explained everything to me and did a great job”
“I had a leak coming from bedroom ceiling, which left water on the floor. I called Trouth and I received a call promptly to discuss the issue. Within 2 hours, a tech came, quickly noted what the problem was and fixed it! He also provided tips on how to.prevent the leak from happening again. I had a great experience.”
“Trouth Air Conditioning rocks! My son’s air conditioning unit was not cooling today. I made a phone call and they were there within an hour to fix the problem. Great customer service! Thanks so much!!”
“We had our unit serviced and checked to see why unit wasn’t cooling. Serviceman was very friendly, informative and has helped us to finally cool off.”
“Daughter was told by another company her compressor was bad so I called Trouth and it was the compositor. Call the right people the first time. Great job, thanks”
“Very knowledgeable and answered all questions.”
“I ruined my thermostat wire and in no time a repair man was at our home with everything we needed to escape the heat!”
“I was having issues with my a/c unit freezing up. A technician came out within a few hours and had us cooling off right away.
Very quick and friendly”
“Quick response and fast repair. Took time to educate me on proper maintenance. Friendly & Professional! Thank you!!!”
“The technician knocked it out the park and was very professional and efficient.”
“We are very pleased with your service. We called on a Monday and your guy was out there the next day. Not only that, but it turned out to be an electrical problem. If you didn’t charge us, you should. Please tell Paul how pleased we are.”
“AC was out when we arrived home. We made the call after hours and received a call back with 10 min. Cameron arrived within 30 min and had us up and cooling within 20 min of his arrival. He was awesome and very knowledgeable!”
“My family has been doing business with the Trouth family for at least 50 years. Outstanding company”
“Quick response, under 2 hours. Tech (Zach) was polite, professional and knowledgeable.”
“We noticed our house was getting pretty warm early on a Sunday and didn’t know who to call. After a quick Google search and some recommendations from friends we decided to call Trouth A/C to see if we could get someone to come out on Monday. Imagine our surprise when we received a text very quickly confirming a service visit for this same afternoon After about a 10 minute inspection of the situation, a course of action and solution was presented that would take no longer than an hour or two and would provide us with cold air once more. Grateful for the amazingly quick service and solution to our warm air issues, I would highly recommend Trouth A/C to anyone who needs competent, friendly, and prompt attention with their air conditioning!”
“The response was quick and the issue identified. The part was located in BR shipped to Sulphur. The faulty item was replaced. Professionalism and a teamwork attitude.”
“I am so pleased to say that when I called they came out the same day. They checked my broken unit and repaired it within a few hours. I am so grateful to Keith for his professional service.”
“Service provided same day as asked for. Detailed report of repaors and price before work started. WELL PLEASED !!!”
“Mike Buxton was so professional and courteous when he came by to give me an estimate for new AC install. I went through several contractors to get estimates but Trouth was the best. Mike even built a drip pan for the bottom of AC closet when the floor was a little rotten. That was so nice! The installers Scot, Loretta and Adam were so friendly and courteous. I will never use another AC company! Trouth Air Conditioning are highly recommended in my book! Thank you so much!!”
“We were experiencing issues with our outside condenser. Called and explained that to the service team. They scheduled us as quickly as possible. I got a call from service team saying that someone was scheduled and gave me a time frame for repairs. Shortly afterwards I got called by service technician advising me that they were on their way to my house. He showed up and quickly troubleshot the situation. Replaced the warranty part and tested the system and was able to fix the problem very quickly and promptly. Technician was friendly but professional with me. Extremely knowledgeable and helpful in explaining exactly what he did. I’m grateful for the help from Trouth and will continue to call on them for my HVAC needs”
“Employee was very friendly and did a good job on my a/c units.
That is why I stick with Trouth A/C”
“Excellent workmanship with attention to detail. Excellent report.”
“The service tech knew his job and explained the situation I had with my machine”
“Technician was very nice and professional. Pricing was fair and lower than other competitive quotes.”
“Contacted the office on Saturday afternoon and had the on-call tech calling me back a few minutes later. After a few minutes on the phone with Zach we were pretty confident as to what the problem was. It took Zach longer to drive to my house than it was to diagnose the problem, change the part and complete all the paperwork. Very professional and respectful. Thank you for treating us like family.”
“On time, were very polite and knowledgeable.”
“The installers were very professional they looked at the job scope and knew exactly what to do. Never had to get me involved. They completed the job in the time that was quoted then cleaned up the area well. I would highly recommend Trouth A/C .”
“Your employees were very efficient and cordial.”
“The repair tech was friendly knowledgeable and courteous.”
“Very professional and very thorough. I highly recommend his services. Thanks, Mr Wilkins”
“I have used them several times. They are. great!!!! Royce was very polite and helpful when I called to get the problem fixed.”
“Last week we requested a service visit from Trouth Air Conditioning on our yearly maintenance check up. The young man that arrived at our home was Andrew Stetz. (He actually called and asked if he could come early.) This young guy was a model serviceman. He was polite, knowledgeable and went over and above to ensure we were satisfied with his work. Trouth, you need to hire more guys like this one. We have three homes and I assure you if service is required on any of our units, we will personally request Mr. Stetz.”
“Just wanted to say how efficient, professional and polite Royce was today when he came out to fix my Air conditioner Thank you Trouth. and Royce.”
“Troy was very thorough and professional. He explained everything to my satisfaction.”
– Barry Z.
“Great service as usual. Trouth has the best people, starting at the receptionist to service adviser to service techs. They are always nice, try to accommodate my schedule and know what they are doing. Thank you.”
– Silvia J.
“LOVE Trouth! They’re always friendly, answers any questions or concerns I may have & I love the fact that the same service guy comes. That makes me more comfortable”
– DeDe B.
“Mr. Troy came to my home on Thanksgiving Eve to do maintenance on my AC. He was very thorough in his work. He was timely and extremely professional. Most of all, he followed the golden rule: treat others as you would want to be treated. I have used Trouth AC for a while now. They are very honest and dependable. I highly recommend them.”
– Lee S.
“Brandon & Robert gave great customer service. There work was outstanding and their respect for customers was tremendous. Keep up the Great Work!”
– Precious B.
“Always professional, and very thorough. Recommendations given to prolong years of life and efficiency of my HVAC units.”
– Mike W.
“Troy shows up on time and is knowledgeable, courteous, and efficient for our semi-annual heat pump maintenance. I also like the reminder call when it is time to schedule the maintenance. I highly recommend Trouth Air Conditioning.”
– Mike C.
“Very thorough inspection and cleaning.”
– Ed L.
“Thank you all so much. Keith was so nice and did a wonderful job on our units today. We really appreciate it!”
– Natalie G.
“A/C technician Keith did excellent job inspecting and performing preventive maintenance on my two units. He diagnosed a problem right away and hopefully prevented significant damage to one unit.”
– Doug W.
“The service technician was very knowledgeable & helpful.”
– Betty D.
“Andrew was great!! Y’all got to us the same day. Very pleased and will refer others to Trouth.”
– Regina A.
“I needed to replace my whole a/c heat unit inside and outside. Trouths had best price and payment plan. My electricity bill has gone down so much that my monthly notes on the new a/c heat unit is very affordable”
– Diane E.
“This is the second time the same technician has come for our cleaning and is awesome! Takes his time, very professional and polite.”
– Shayne C.
“Reliable, friendly service. knowledgeable, willing to go the extra mile”
– Silvia J.
“Technician was courteous and efficient. Explained what he was doing and what options were available. We’re very pleased.”
– Carolyn M.
“I called about my leaking unit. I was told someone would come out the next day but less than 5 minutes after the call someone called to come out the same day.”
– Dana C.
“On 08/04/19 at 8pm my Ac unit went into Idle mode and would not run. On 8/5/19 I contacted Trouth Ac for service and tech was sent out first thing this morning. Problem was resolved fast and professional great job to the Tech. and Trouth Ac best service we could ask for. I would recommend them to everyone.”
– Charles L.
“Very knowledgeable, courteous and professional. Immediately diagnosed the problem, made the repairs and answered all of my questions. Will definitely use them again.”
– Pat P.
“Andrew was very polite and did a good job. A/C was running good in an hour or so. Cost of (Freon) seemed very high.”
– Richard D.
“Thank you for responding so quickly to our call. Troy is a wonderful technician. Always so nice and knowledgeable ! We appreciate you all very much.”
– Natalie G.
“The technician, Andrew, was very professional and showed us things about our unit that we didn’t know. He was very thorough and did a great job.”
– Ray & Ruth A.
“Very friendly and knowledgeable”
– Jeremy W.
“Very fast service. Tec keeped me informed. Thank you”
– Jerry M.
“My problem was fixed promptly. Thank you Gene & Keith was getting to me so quickly.”
– Daphne T.
“Very satisfied with initial response time, recommendations and followup appointment scheduling.”
– Greg P.
“Excellent ,very efficient and came out shortly after I call .i would recommend There service to others .”
– Carolyn S.
“Andrew is very efficient and courteous. I am lucky that you employee him ”
– Jan F.
“Andrew was very professional and because of this; we will always use Trouth.”
– Michael B.
“Always professional…excellent service…gets the job done the first time”
– Maribeth R.
“Keith was prompt, professional, courteous and knowledgeable.”
– Diana S.
“Troy was efficient, polite and knowledgeable. He explained everything he did to maintain my unit. He did a great job!”
– Lee S.
“I’ve worked with Trouth Air Conditioning on numerous commercial projects here in the Lake Charles area and am very pleased with the service. From concept to completion, they are a great company to work with.”
– Zane L.
“Mr. Leroy fixed the problem immediately and charged me minimally. Nice to know there are still honest people in this world that aren’t out to do you wrong! Thanks!”
– Paul G.
“As always, fast reliable and honest service.”
– Brad H.
“Andrew was awesome. Great guy, great attitude!!”
– Mark P.
“Service man was prompt, knowledgeable, efficient and professional as well as personable. He found the problem and fixed it quickly. We were well pleased and would recommend Trouth to our family and friends.”
– Marilyn L.
“The entire staff so friendly. Troy was great. Very professional and took the time to answer all my questions.”
– Kelli R.
“The employees were very friendly and polite. They worked hard constantly. They were nice to our dog. They even answered all our questions and more quickly and professionally. Even though they had to work a long time they were not bothersome at all in any way.”
– James D.
“Installation completed in one day. Given a quote last week and installed today. A five man crew worked well together and all went in smoothly. Completely satisfied.”
– Ray H.
“Excellent service call made by Andrew. He was professional, polite, and patient! Trane is a good product and the service great.”
– Cindi F.
“Exceptional service and very friendly!!”
– Tammy L.
“Trouth employee, Troy, was very professional and experienced. Did the work needed and suggested a part that would help me in the future if this problem arose again. Pricing was reasonably. Will definitely use them again.”
– Edith R.
“1010 Hickman St, My minisplit was not cooling properly. Trouth sent Robert to check the problem. After a good cleaning, it's now working like new. It was a real pleasure to have them service my unit at a reasonable cost.”
– Bob C.
“We have Trouth come out every summer to check on our unit. They always do a great job and have very fast service. Last winter (on New Year's Eve) our heater went out. We had a baby at home and it was 35 degrees in our house. They came out right away and checked on what we needed. Because we have an older home, the part had to be ordered, but it came in just 1 day later and we were back in business! Thanks Trouth AC!!”
– Jessica S.
“Very professional. Best prices around!”
– Rebekah M.
“Just replaced my 8 year old unit. Robert did a very professional job. Unit is quite and works 10 times better than my old unit.”
– Billy P.
“We had a great experience with Trouth Air Conditioning, from the estimate appointment to installation. They had the best prices in the area, and we were able to get an appointment quickly. Employees were professional and courteous.”
– Jana K.
“Very knowledgeable, professional, courteous. Great job Mr. Robert and Donavan.”
– Chris R.
“Just replaced my old AC System with a high efficiency Trane system from Trouth AC. Troy and Robert did an awesome job on the installation. Their work was neat and professional, and they finished in a timely manner. Both were a pleasure to work with. The unit is very quiet and I really like the Trane smart controller.”
– Richard A.
“If you are reading my review to help you decide if you should select Trouth for your HVAC problem, then my opinion is most definitely Trouth will be a great choice. This past August our almost 50 year old system completely died. Go figure. Having never been responsible for solving this kind of dilemma I did a lot of Google research. I also did the due diligence of contacting 3 contractors. Choosing the right contractor is primary. The brands are close in their various ratings. Several Google sites agreed that Trane is a leader in their selectivity of contractors to carry their HVAC products. Rusty Trouth is a factory trained "Trane Comfort Specialist". This is significant. He did an energy survey of our house's square footage, window exposure to sun, venting, electrical, etc. Rusty is the most relaxed, personable sales rep I think I've ever enjoyed working with. He will present the facts and offer YOU to decide. Trouth's crew had to deal with my replacement unit in 90+ temperatures. We don't control when these mechanical things decide to quit. Troy had a squad of co-workers(no shortage here) and they did a great job. These young men were all well trained, focused on the job, courteous, and brought no loud music to distract me or them. The old system was hauled off completely by them. Nothing was put on the street for the city. It was turn key.
One key to my selection of Trouth is that their family operates, in addition to the HVAC company, a plumbing company, and a remodeling company. That told me if the AC team had a problem then they also had expertise available to fix anything that arose.
This review ran a little long(also late) but hopefully you can tell we feel very pleased; we also view Trouth as friends, and a team we can depend on in the future.
Good Luck,
Randall”
– Randall T.
“1010 Hickman St, I'd like to express my appreciation for the excellent installation of my new Trane unit. I was apprehensive at first since they appeared younger than my grandson, but I can assure you they worked as a team. They conducted themselves in a professional manner, answered any questions I had and left me with an outstanding installation. Please pass along my "Thanks" for a job well done.”
– Bob C.
“The best around, family owned and operated they truly care”
– Gerrit L.
“Couldnt ask for nothing better.very professional guys an right on time.Had new split unit installed an what a great job.THANKS TROUTH WILL DO BUISSNESS AGAIN. RUSSELL MOREAU LAKE CHARLES.”
– Russell M.
A friend of ours recommended Trouth A/C and said they did quality work. I was impressed from the first call I made. They surveyed the problem and made me feel confident the job would be done right. I seldom am “wowed and knocked down” by service companies, but this was an exception I will never forget. From the beginning to the last follow-up walk through, we were well pleased! Honest and Professional; you just can’t beat it.
– D.Byrd
Very satisfied with Trouth A/C AND Trane Products
– Brenda H.
Trouth is will known in our community and I have only praise for their service.
– C. Fellows.
All the team members, starting from the top to the installers, were professional, courteous and competent. Trane energy efficiency has reduced my energy bill by 30%.
– R.Ramirez
Trouth A/C was wonderful to work with and I don’t have a single complaint. They were extremely professional, knowledgeable and efficient.
-L. Istre
Very blessed with the service and have been doing business with Trouth A/C for approximately 17 years.
– Connie W.